5 Things You MUST Know About Omega Mart

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Before you arrive at Omega Mart, there are 5 things you need to know!

Alright, we&#;ve been open for a minute and it&#;s been a WILD ride! 

The comments and reviews have been pouring in, and while you&#;ve all been loving this crazy thing we created in Las Vegas, it&#;s become clear y&#;all are also pretty damn confused. 

So, we put our Calamari heads together and decided on the 5 most important things to know about Omega Mart before you arrive! 

1. Meow Wolf & AREA15 are NOT the Same Thing

AREA15 portal entrance, home to Meow Wolf&#;s Omega Mart. Photo by Laurent Velazquez

It&#;s been interesting watching you all try to figure out exactly what AREA15 is, and we don&#;t want to ruin any of the magic for you, but we should clear one thing up: Meow Wolf and AREA15 are two different things. AREA15 is an experiential and entertainment district that has several, separately-owned experiences. One of those experiences is us! Meow Wolf&#;s Omega Mart is the anchor tenant inside of AREA15, but Meow Wolf doesn&#;t own AREA15 or vice versa.  

Looking to do a little of everything while you&#;re here? Then be sure to check out an AREA15 Experience Pass! 

Aerial photo of AREA15 showing guests on zipline with Omega Mart in the background. Photo by Laurent Velazquez

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If you&#;re wondering what else there is to do around here once you&#;re done at Omega Mart, check out everything else AREA15 has to offer. 

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&#;2. Meow Wolf is the Company. Omega Mart is the Art. &#;

One FAQ that keeps making it into our DMs is, &#;I have a ticket for Omega Mart, but how do I buy a ticket for Meow Wolf?&#; 

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We get it. We&#;re a household name in Santa Fe, but as we expand our multiversal footprint, the whole world is asking, &#;Who is a Meow Wolf? What is a Meow Wolf?&#; 

It is we! Meow Wolf is a company and we make art. In Santa Fe, our art installation is called House of Eternal Return. In Vegas, our art installation is called Omega Mart. 

The point is that Meow Wolf makes the art, and the art is different in each city, but once you&#;ve secured your Meow Wolf Las Vegas ticket, you&#;re ready to experience Omega Mart!

Seen everything there is to see in Vegas already? Then take a trip to Meow Wolf&#;s Convergence Station in Denver, House of Eternal Return and our latest exhibition, The Real Unreal in Grapevine, Texas. 

3. There&#;s More Than What Meats the Eye at Omega Mart

Omega Mart Deli Counter, Where Family Meats FreedomPhoto by Atlas Media

We get a lot of comments like &#;trippy&#; and &#;psychedelic&#; and that&#;s awesome, but one thing we love to do is tell a story and Omega Mart takes immersive storytelling to the next level. Through RFID cards, performers posed as Omega Mart and Dramcorp employees, and hundreds of hours of video content, we invite you to dive into the mystery behind Omega Mart&#;s products.

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Omega Mart Boop Station. Photo by Kate Russell

If an exploratory mission sounds good to you, then be sure to grab yourself an Omega Access Card when you arrive! 

Now, we are &#;legally&#; obligated to tell you that the Omega Access Card can add on about 2 hours to your experience so if you go that route, leave plenty of time to take in everything Omega Mart has to offer. Pick up the products. Watch a few videos. Read some emails. Ask all the questions and seek all the answers! And if the clues aren&#;t adding up, then perhaps your next best option is to ask The Game Master... &#;

Dramcorp Offices inside of Meow Wolf&#;s Omega Mart. Photo by Atlas Media

Consider yourself a super fan? Then we invite you to check out our VIP packages that now include scavenger hunts, art experiences and keepsakes! 

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Omega Mart&#;s Hidden Bar, Datamosh. Complimentary Drink Included with all VIP Experiences. Photo by Christopher DeVargas

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However, if you find yourself saying, &#;I&#;m on vacation. I don&#;t read on vacation,&#; don&#;t worry! There are still infinite unknowns to explore even if you opt out of the story experience! 

If you&#;re looking for what Mark G. describes as &#;the coolest experience I&#;ve had in my life,&#; then all you have to do is allow yourself to lean into the weird and wildly unexpected. 

4. It&#;s All Art

#1 question, hands down: &#;Can I buy that?&#;

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Omega Mart Employee Stocking Shelves. Photo by Christopher DeVargas

Yes, nearly everything in Omega Mart is for sale! 

#2 question: &#;How will I know what&#;s real and what&#;s not?&#; 

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Omega Mart&#;s Underrefrigerated Dairy Aisle. Photo by Atlas Media

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First of all, nothing is real and it&#;s all real. That being said, you&#;ll know it can be purchased because it&#;ll have a real price tag on it. Items with glitched out price tags or things that just say $. are definitely not for sale. They&#;re also bolted down...not that that&#;s stopped anyone from trying. &#;

&#;Sigh. 

Never thought we&#;d have to say this, but please leave the bolted down items where they are. 

If you can pick it up and you&#;re met with absolutely no resistance, you&#;re in luck! It CAN be purchased! 

Now, Omega Mart has always promised to keep their prices shocking, and based on some of your comments, that seems to hold up. 

Oh, Those Cereal at Omega Mart. Photo by Kate Russell

When you walk into America&#;s Most Exceptional Grocery Store, you expect to find prices similar to that of other stores, but when you&#;re holding a bottle of Plausible Deniability or being gently caressed by a pack of Sweet Whispers, you&#;re not just holding laundry detergent or toilet paper. 

You&#;re holding someone&#;s art.

Meow Wolf Co-founders, Emily Montoya and Benji Geary, during Omega Mart&#;s Grand Opening on February 18, . Photo by Kate Russell

Before it landed on the shelves, it was conceptualized, sourced and created specifically for Omega Mart, and the artists behind these products deserve fair compensation for their work. 

So as much as we love to joke that Omega Mart is a subsidiary of the mega corporation Dramcorp, buying the stuff on our shelves actually helps to support crazy, weird artists, which is what we&#;ve always been about. 

So, thank you for shopping with us.

5. All Are Welcome!  

Factory Tunnel and hidden passageway into Juke Temple. Photo by Kate Russell

One thing that&#;s been true since the beginning is that we&#;ve never wanted our art to be boring. 

We wanted to create disruptive art, the kind of art that takes you out of your element...and even out of yourself! 

Hidden Rock Climbing Stairway in the Projected Desert. Photo by Kate Russell

XIANGTAI are exported all over the world and different industries with quality first. Our belief is to provide our customers with more and better high value-added products. Let's create a better future together.

We&#;re not an art museum. We don&#;t want you to just walk around and look at what&#;s hanging on our walls. We want you to experience it. If you&#;ve been to our original location in Santa Fe, you know that we&#;re all about participants crawling, climbing, and stumbling upon hidden spaces. Secret passages and narrow corridors are kind of our thing. 

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Three Sisters Dwelling in the Projected Desert. Photo by Kate Russell

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That said, we understand that tight spaces, steep steps, or narrow walkways may not be your thing, and that&#;s why we always provide an alternative route, as well as elevators for convenience. Wheelchairs, scooters, and service animals are all welcome, in accordance with ADA regulations. Our restrooms are easily accessible, and gender neutral restrooms are available on the second floor. 

For those with sensitivity to light and sound, doors and pathways leading to strobing/excessive flashing lights are clearly marked. Alternatively, we have several rooms for a more minimal sensory experience, as well as complimentary sensory bags available at guest services.

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Light Tunnel by artists Matthew Rosvold and Les Stuck. Photo by Atlas Media

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Our art is for everyone, and we want you to enjoy your visit, so if you have any questions before arriving, us at [ protected] at least a week ahead of your ticket date. If you arrive and need assistance, don&#;t hesitate to ask an Omega team member for help! 

Most importantly, don&#;t be deterred if one path is inaccessible. This may lead you to the discovery of a new route! Keep exploring! 

For more info on accessibility, check out our FAQs, and if you have suggestions or feedback, we&#;d love to hear that, too! 

If you&#;ve gotten this far and still have more questions about what you can expect from your visit, peep the pre-arrival FAQs that will help you prepare for your shopping trip! And of course, if you have any other questions, you can always find us on the socials! 

&#;Facebook, Twitter & Instagram&#;

Have an Omega Day!

There's a simple reason to buy refurbished tech instead of a brand-new device&#;to save money. It's also nice to avoid sending another gadget to the landfill. An added bonus: If you go for a refurbished product, it won't be subject to shipping delays, whereas a brand-new device might.

The problem is that refurbished products had a life before. Maybe it was a short existence with a careful original owner, but maybe not. What you do know is that the product was sent back, and it was given an overhaul to make it workable again or at least checked to make sure it operated correctly.

That all happened under the original product warranty&#;a warranty you may not inherit. You might also have to forego the device's original accessories and deal with physical imperfections.

Here's a quick rundown of what you should know before you click the buy button on a renewed or revamped piece of hardware. If you can't get these questions answered to your satisfaction, stick with purchasing brand-new products, if possible.

1. Is It a Refurb or Open-Box Return?

(Credit: Karolina Grabowska from Pexels)

A typical open-box product was purchased and opened but returned before it was used. Maybe the buyer or recipient decided they didn't want it, or perhaps the packaging was damaged, so it was sent back unused as a precaution.

I'd argue that to be a true refurb, a device should require some kind of repair, cleaning, or sprucing up. Legally, though, there's no real definition of "refurbished.&#; It can signify whatever a vendor or seller wants it to mean. You may also see terms like "pre-owned" and "reconditioned," which are synonyms&#;until they're not. All returned products that are resold tend to be lumped together, no matter the condition.

Thankfully, US laws prevent companies from selling returned products as though they're brand-new. You benefit from that, because once the refurbished label is on a product, the price should go way down. Ask the seller about a product&#;s origin, and hope for an open-box product; you may not be the first owner, but you could be the first user.

2. Who Did the Refurbishing?

Not all restorations are alike. It's possible a third party did the work and is reselling the product. In general, sticking with the original company handling the work is the smarter move. It will have the right packaging and parts to make the product as close to new as possible. Look for "factory-certified" or similar nomenclature.

That said, you can see real savings from a third-party refurbish. That said, it's an arena described by some as the Wild West, as there's no real way to determine a product's quality until you've already bought it. Buyer beware.

3. Does It Come With All the Stuff?

(Credit: Zhang Peng/LightRocket via Getty Images)

Opening an iPhone box and not finding a charger is a sad experience (especially if the item is brand-new, but that's a different problem).

Refurbished products often come without the accessories included with a new-product purchase. That's another reason to try to find refurbs offered by the manufacturer; you're more likely to get all the accessories. You might get the product in something close to the original packaging as well, if that's important to you.

4. Does the Product Still Have a Warranty?

Don't buy any product that is marked "as-is," because that removes any implied warranty the product might carry. The buyer risks getting hardware that may not even work properly. Simply because a device can turn on doesn't mean it can go online, get a signal, and so on.

Used products in many states do have an implied warranty, by law. A device has to be able to do what it was designed to do, even if sold used. A has to make calls (phones still do that, so I'm told). A laptop must boot up and connect to the internet. A webcam had better make you look good in that Zoom meeting.

Your best bet is to ask the seller directly whether a warranty or guarantee is in place. It's more likely if the device was refurbed by the original manufacturer. Without a warranty, the price discount may not be worth the risk.

Also, confirm the length of the warranty. Six months for a device that originally had one year's protection is risky.

5. What Does 'Like New' Mean?

(Credit: South Agency/E+ via Getty Images)

There are no rules on how to grade a refurbished product, beyond the fact that the seller can't say it's brand-new. It can, however, say it's "like new."

That might mean the item was never used. It could also mean that the product was refurbished to that state after a hard life. Maybe a scratched or cracked screen was replaced, for example. It's worth knowing exactly what "like new" means, if you can find out.

After "like new," the options are all "used" in some form, from "gently" on down. You'll find variations on those listings from site to site and from vendor to vendor.

6. What's the Return Policy?

It takes a while to notice problems in some products. You want at least a month's window for returns (not much to ask for, when companies selling giant mattresses give you 100 days). That should go for refurbished products as well. If you can't get at least two weeks to futz with a product with the option to return it at no cost, don't bother. Many will say "sale final," and you don't want that (unless the savings are truly astronomical).

Buying refurbished goods is exactly the kind of transaction in which you should read the fine print. When you receive the product, do a thorough inspection the minute you open it. You might want to take advantage of that return policy right away.

7. What Should I Not Buy Refurbished?

That's ultimately up to you, but we recommend avoiding the following:

• Items that touch your skin a lot (headphones and earbuds)

• Mechanical items (keyboards)

• Hard drives or solid-state drives (They can't really be reset to factory settings.)

• TVs (It's hard to tell how old and used a TV might be.)

Some of those purchases might be OK if you trust the company behind the renewal of the product. Conversely, you should only buy refurbished products from select companies because their products are too expensive when new (cough, Apple, cough).

8. Does My Credit Card Offer Protection?

(Credit: wkmike/Shutterstock)

Probably. Many credit cards extend warranty coverage, assuming a warranty came with the product. This includes refurbs&#;in most cases. Wallethub says 87% of all cards cover refurbished products with pre-existing warranties (up from 66% in ), while 42% will extend a separately purchased warranty (down from 47%).

Extended warranties are a perk on many cards, but not all. You need to use that card to make the purchase. Look for it on cards from Citi, Chase, Capital One, American Express, and quite a few others. (Discover and Wells Fargo do not offer it.) Even several no-fee cards offer it.

Before you buy a refurbished product&#;especially something high-end such as a smartphone or laptop&#;call your credit card company to be sure it has your back. When you make a purchase, keep the receipt and a copy of the original or refurbished warranty. You may need repair estimates to fix a device in order to file a claim.

9. Are Refurbished Products Always Cheaper?

No. Do some price comparison. When you find a cheap refurbished item, go to another refurb site and see if the same or similar model is available for even less. That said, don't let price dictate everything. Sometimes you might trust a site or vendor enough to make the extra money spent worthwhile.

10. Which Companies Do Refurbs?

Vendors

Here's a quick list of tech vendors that offer some of the best refurbished-product programs. If your favorite vendor isn't on this list, Google its name along with "refurbished," and you're likely to find the (fixed) goods.

Retailers and Carriers

Retailer stores and mobile carriers are also in the refurbishing business; many rebuild products to resell them. These sites are a good place to find an open-box returned item, as well.

Refurbishing Specialists

Then there are the refurb-specific sellers, places that do nothing but sell renewed goods at a price that you can both agree to. Usually, they even include a warranty.

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